For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

Data dashboards become powerful when they tell a story — aligning metrics to customer journeys and guiding smarter business decisions.

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Crewhu’s CEO urges MSPs to view themselves as an asset and trusted partner who owns a piece of the customer's mindshare.

Concur co-founders Raj Singh and Mike Hilton are backing a stealthy new Seattle-area startup called SCALA.AI that’s ...

Starbucks' ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world's largest coffee shop chain.