As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

Data dashboards become powerful when they tell a story — aligning metrics to customer journeys and guiding smarter business decisions.

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Airtel Nigeria has launched a WhatsApp-based self-service chatbot, Airtel Assist, in a bid to improve customer service and ...

Customer success is an ethos, not a department Establishing a customer success function is an excellent step towards enriching the customer experience. It is a built-in customer advocate within the ...

Qatar Airways and Accenture have joined forces to revolutionise the aviation industry through artificial intelligence (AI) ...

With a significant presence in Warren Buffett’s portfolio and strong hedge fund interest, The Kroger Co. (NYSE:KR) secures a ...