5 companies rethinking CRM as AI transforms the category

Zoho CRM continues to expand its AI offerings through Zia, its built-in intelligence engine, which runs across the full ...

I tested Insightly’s CRM and it’s one of the easiest I’ve ever used

null ...
Des Moines Register

Customer Experience Consulting Launches With Focus on Customer Operations Infrastructure

A new consulting firm focuses on the systems behind customer experience, helping organizations design CRM architecture, automation, operations and CX analytics. Most companies think they have a ...
CRM Buyer

2026 CRM Outlook: AI, Humans, and Scale Converge

CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues. Whether ...
CRN

Microsoft CRM Moving To Services-Oriented Architecture

EDITOR'S NOTE: The following story was updated on Jan. 14, 2005, to reflect further reporting. The next version of Microsoft's customer-relationship-management application will make greater use of its ...

Market Logic Network Develops AI-Driven Lead Distribution Systems to Enhance CRM Efficiency and Business Operations

Company integrates intelligent automation and AI into CRM-based lead routing systems to improve speed, accuracy, and ...
abc27

Emergent Architecture Modernizes Growth Strategy with Unanet CRM

DULLES, Va., July 30, 2025 /PRNewswire/ -- Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the architecture, engineering ...