I’ve said it before, and I’ll say it again: your smartphone’s contacts app isn’t the best contact manager around. A wide variety of third-party apps is available, making it easier than ever to keep ...

Software that keeps track of people and related activities. It is similar to a personal information manager (PIM), but is specialized for sales and service reps who make repetitive contact with ...

Your contact list is growing larger every day, and so are the number of email addresses, instant messaging handles, and phone numbers your contacts use. That means you'd do well to find the best tool ...

The best contact management software is Zoho CRM, offering an affordable platform with lots of features aimed at helping you track and analyze contact data, including list segmentation and automated ...

From efficient scheduling capabilities and appointment confirmations to the ability to carefully track client preferences and update ever-evolving business services and pricing, contact management ...

Microsoft's Business Contact Manager is used by many companies to track and organize their business contact information. The program is an add-on to the Microsoft Exchange email server. You manage ...

In a move it says will help small businesses tap the power of customer data with the sophistication that large enterprises enjoy, Microsoft today announced it is offering Microsoft Outlook 2007 with ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...