Smart Communications™, a leading customer engagement technology provider for regulated industries, today released its 2026 ...

New industry perspective argues that banks have established governance frameworks for fraud and cybersecurity but lack equivalent control for payments ...

We've officially moved beyond the initial shock of the July 2024 global IT outage. The lessons learned are simple yet powerful: What happened was devastating, customers were left in the dark, and a ...

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

CSD Access also will serve as CCW's exclusive accessibility sponsor, providing on-site accessibility services for the ...

Supervisors gain access to real-time dashboards that provide a complete view of team performance. Critical metrics such as call handling times, customer engagement levels, call outcomes, and quality ...

The marketing and communications landscape has transformed dramatically over the past decade. Today’s consumers – whether at home or on the go – are bombarded with messaging across countless channels.

Brian Cox, Vice President IT, CCM/CXM, Software Development & BCS Architecture, RRD; Alin Mihalcea, Senior Director, National Programming and Development, DCM; and Kevin McPherson, Senior Client ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

As companies begin reflecting on the past year and planning for the next one, they’re likely setting goals for the new year and the steps they need to take in order to better their company and their ...

Tech company customers are often like Fight Club—they don’t want to talk about vendor relationships! This presents a problem for those of us who wish to source and use customer names, profiles, and ...