Sunstone Digital Tech expands its digital marketing capabilities by delivering high-conversion text message marketing ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely. James Urquhart is a field technologist with ...

Global aerosol dispensing specialists, LINDAL Group has appointed Scott Martz as customer technical service and lab manager at LINDAL North America. Strengthening the Columbus facility’s technical ...

If the long wait times and hard-to-find numbers don’t make it clear enough, I’ll say it: Tech companies don’t want to talk to you. Here’s a secret I bet you didn’t know. You can have Amazon call you ...

With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in previous years. After all, during the 2021 holiday ...