Over the long weekend, I read The Friction Project, a new book out from two of my favorite business school professors, Robert Sutton and Huggy Rao of Stanford. They spent seven years working with ...
Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...
There are two kinds of friction. One is a tax. the other is how you become useful. AI is very good at removing the first. The danger is when it starts on the second. Let's talk friction. It’s been in ...
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