Complaints about HM Revenue & Customs have reached a five-year high, new data has shown, as the tax office continues to miss ...

HMRC's ability to improve its customer service experience is directly linked to its ability to shift away from a multi-billion pound outsourcing contract. That presents problems. The UK tax office has ...

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Add Yahoo as a preferred source to see more of our stories on Google. Sir Jim Harra has spent 41 years at HMRC and been its chief executive since October 2019 The chief executive of HM Revenue & ...

A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...

HMRC is reportedly set to recruit 5,000 more tax inspectors to chase £6.5 billion in unpaid or late tax from small businesses and 'normal income earners'. The clampdown was revealed in the HMRC ...