Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four account holders in New York of Citibank, a subsidiary of Citigroup, to the tune of $300,000, ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation - the ...

GURGAON, India -- With her flowing, hot-pink Indian suit, jangly silver bangles and perky voice, Bhumika Chaturvedi, 24, doesn't fit the stereotype of a thuggish, heard-it-all-before debt collector.

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

India call centers provide tech support to credit card companies, airlines and even police and fire departments in the United States. They too... India Call Centers Scramble To Adapt To Working From ...

BANGALORE, India — Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four Citibank account holders in New York, to the tune of $300,000, a police ...