There’s something unsettling about the way people react to an Indian accent. Not the obvious reactions—the teasing, the tired call center jokes, the exaggerated impressions—but the subtler ones. The ...

A German woman learning Malayalam went viral for explaining why she speaks English with an Indian accent.

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

Click to share on X (Opens in new window) X Click to share on Facebook (Opens in new window) Facebook Reid Graham/Daily Last week, while in a hurry to get to a meeting across campus, I was laser ...

Accent translation software is the shiny new tool in the contact center industry, and hopes are high for what it could mean for markets where accent-related friction is a common issue among CX agents.