At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow CEO Bill McDermott argues that governance is the real barrier to enterprise AI adoption, and that ServiceNow's platform, bolstered by its Veza, Armis and Moveworks acquisitions, is uniquely ...

At Knowledge 2025, ServiceNow launched its AI platform, built to use any AI, agent or model across the enterprise — driven by unified, real-time data. At its Knowledge 2025 event last week, ServiceNow ...

At ServiceNow Knowledge in Las Vegas, the company made a number of product and ecosystem announcements with a common underlying theme: control over chaos. Here's my take on last week's event. As FOMO ...

ServiceNow CEO Bill McDermott hailed AI as an “absolute requirement” for the survival of humanity at the supplier’s Knowledge 2025 customer and partner conference in Las Vegas. “AI is civilization’s ...