Getting started in observing can be challenging. Where do you begin? What do you look for? Even seasoned veterans may find themselves asking, “What do I do now?” from time to time. If you are looking ...

You're standing next to your client, feeling good about your most recent meeting, believing that you're finally closing the deal after months of negotiation. This has been a rocky road and you're ...

When you observe a person who is stressed, sometimes you begin to feel stressed yourself, even if you are not doing anything stressful. Consider a scenario in which you’re watching someone give a ...