When discussing outbound call centers, many people think of robocalls, the frustrating outbound calls you likely don’t want to receive from companies with which you likely don’t have any relationship.

Outbound call centers can be broadly classified into two distinct types based on the nature of the calls being made. In each classification, the agents are either mostly engaged in campaign management ...

Despite efforts by government regulators, communications and contact center solutions providers, phone carriers, security experts, and others, illegal robocalls and scam calls are far from under ...

Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies. An outbound dialer is software that automates and manages outgoing phone ...

Many businesses operate under the impression that their caller ID (also known as CNAM) appears every time they make an outbound call. However, less than 10% of consumers opt-in to caller ID, leaving ...

Did you know dealers have the most success reaching customers on cold calls at 8:00 AM? Leveraging proper outbound phone handling tactics allows your dealership to get ahead of the competition by ...

RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...

Discover how you can leverage different types of call centers to improve customer support and enhance operations. Each type of call center manages customer communication to support a specific business ...