A successful customer experience program involves seven intricately-linked steps. The first step is program design. Designing a successful customer experience (CX) program requires constant iteration ...
Program design is a collaborative process with the goal in establishing a comprehensive overview of a program's values. CDIL works closely with each academic unit to determine the guidelines, ...
Earlier this month, President Barack Obama signed the Government Performance and Results Modernization Act of 2010 into law—the first major government performance reform in 17 years. The law requires ...
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