A bipartisan trio of senators hope to advance new legislation aimed at improving and “streamlining” federal agencies’ customer service across platforms, in part by adopting practices already employed ...

Digital challenges faced by the public sector can't be tackled with a single solution. UiPath's Head of Public Sector (UKI) explains how the RPA vendor connects with customers before technology.

Zappix delivers an innovative AI Customer Engagement Platform to City, State and Federal entities that require a solution for handling high-volume citizen interactions,” said Yossi Abraham, President ...

Edinburgh‑based ITSM provider brings 25 PinkVERIFY™‑certified processes, real‑world council and NHS case studies ITSX ...