CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...

For each of the past three years, EMA has surveyed enterprises to understand changes in service-level management adoption. Our approach again this past year was to mirror the questions from the prior ...

A cloud service level agreement (SLA) is traditionally defined as a contract between a service provider and a consumer. The cloud service provider and consumer agree to what's in the contract ...

Most service providers operate in an environment with equipment from multiple network elements vendors. In such scenarios, performance data may be stored in different equipment, systems and formats.

SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...

Travel managers are increasingly relying on service-level agreements (SLAs) to monitor and manage relationships with travel management companies, technology providers and other suppliers. BCD Travel ...