When it comes to SaaS products, the idea is to make business life easier. That’s not always the case–sometimes the learning curve behind a new product is just as much of an obstacle as the issue it’s ...

This book chapter shows you how to build case rules and databases in the leading on-demand sales and customer relationship management toolset. Salesforce.com is a key asset is supporting current sales ...

Salesforce unveiled a new content management system for the technologically un-savvy today, called Site.com. It showed the system off at its Cloudforce Social Enterprise Tour event in San Francisco.

Salesforce is tracking more than your sales pipeline. It’s being adopted by services, by marketing, and beyond. To play a pivotal role in shaping your Salesforce integration strategy and tame data ...