I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Need help with a glitchy your iPhone, Mac, or other Apple product? The company's Support app and website can lead you to the right resources, including how to contact Apple support. Lance is an ...

When problems arise with a Microsoft product, here's how to get help directly from the company. Lance is an experienced writer who tries to unravel the mysteries of personal tech. He loves watching ...

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Technical support could be a great career choice for someone who likes problem-solving, working with their hands and tinkering, and helping people to resolve technical issues with laboratory equipment ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...