A look at the suite of products offered by Zendesk (NYSE: ZEN) lately makes it clear that the company wants to provide much more than customer support -- technology once known as help desk software.

Zendesk is best known for its customer support services, but it thinks it is ready to challenge larger players in the broader world of sales and marketing software with a new customer-relationship ...

New components in the Zendesk hosted customer service solution tie it more tightly into Salesforce, making it easier for account reps using Salesforce to get details about their customers’ open ...

Building on an earlier integration with Zendesk, search specialist Yext recently announced Salesforce-centric enhancements, aimed at enabling businesses to augment their existing Service Cloud-powered ...

Already a tough competitor in a tight market -- customer service and help desk software -- now Zendesk wants to take on larger rivals in providing sales support. To be clear, Zendesk isn't anywhere ...

Cloud-based customer service provider Zendesk was one of the most successful tech IPOs of 2014. Since last May, the stock has nearly tripled from its IPO price of $9 to over $25 per share. That growth ...

Salesforce today dominates the world of CRM with its cloud-based, wide-ranging portfolio of software as a service. Now, a company founded by one of its alums thinks it can take it on with a more ...

Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) announced today the appointment of Hilarie Koplow-McAdams to its Board of Directors. Koplow-McAdams brings deep global enterprise software ...