AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

At Dreamforce 2019 last week, Amazon Web Services (AWS) flexed its muscles with two notable contact center announcements. The first is that Salesforce would be offering AWS voice and call ...

SEATTLE--(BUSINESS WIRE)--Today, Amazon (NASDAQ: AMZN) announced the Buy with Prime for Salesforce Commerce Cloud integration. This solution helps Salesforce merchants seamlessly integrate Buy with ...

As tech giants eye the cloud computing market, Salesforce.com chief executive Marc Benioff made it clear that he intends to stay competitive. During his keynote speech today at the Dreamforce ...