On Tuesday, Amazon Web Services, the online retailer's massively profitable cloud computing arm, introduced AWS Connect — a new service that lets businesses set up their own call centers built on ...

Salesforce on Monday announced the general availability of Service Cloud Voice. The company is also expanding its partnership with AWS to offer customers pre-integrated Amazon Connect inside of ...

Earlier this week I shared the Salesforce point of view on the Service Cloud Voice announcement made at Dreamforce 2019, and promised more from Amazon Web Services’s perspective. But before we start, ...

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

At Dreamforce 2019 last week, Amazon Web Services (AWS) flexed its muscles with two notable contact center announcements. The first is that Salesforce would be offering AWS voice and call ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

SAN FRANCISCO, Nov. 19, 2019 /PRNewswire/ -- DREAMFORCE 2019 -- Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ:AMZN), the global leader in infrastructure cloud computing and Salesforce ...

Amazon Web Services just unveiled a new service for running call centers, dubbed Amazon Connect, leveraging the same technology used by Amazon.com’s own customer service system to route and manage ...