Unlock the power of computer telephony integration with our comprehensive guide to understanding its impact on customer service.

Computer telephony integration, or CTI, is the technology that integrates a call center’s telephone system with a call agent’s computers.

Computer telephony integration (CTI) still eludes 70% of call centers in the world. Organizations have been attracted to the potential benefits of reduced call-handling times and overall lowered ...

When it was first developed as a concept, computer-telephony integration (CTI) was widely seen as a marriage made in technological heaven. By fusing the communications power of telephony with the ...

The integration of telephony and information services is more than a convenience; it is becoming a necessity as customers increasingly seek streamlined and personalized interactions.

QuickBooks integration and computer telephony integration (CTI) allow service providers to concentrate on service delivery instead of worrying about t ...

Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium appli ...