Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

ATLANTA, GA--(Marketwired - October 05, 2016) - Jacada Ltd. (JCDAF), announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, ...

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, ...

When it comes to the Interactive Voice Response (IVR) market, the word on the street is easily recognized: The market continues its shift toward standards-based platforms, and toward adoption of ...

Zappix, a provider of visual IVR technology and mobile app authoring, has released an improved visual IVR app–building platform to help even nontechnical users build and maintain their own mobile and ...

Shoura Business Group, a Qatari technology & innovation driven SME has announced the launch of its innovative and patented, automation platform, Smart Communications and Analytics Learning Engine ...