Add Yahoo as a preferred source to see more of our stories on Google. This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...