Amazon Connect Health can tackle high-volume administrative tasks such as clinical documentation, medical coding and ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

The Virginia city has reduced emergency call wait times, saved money and lowered the burden on human dispatchers.

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

AWS Launches Amazon Connect Health for AI-Powered Healthcare Administration Your email has been sent Amazon is pushing deeper into healthcare AI with a new platform aimed at scheduling, documentation, ...

Amazon Web Services is expanding into AI for healthcare, launching a new agentic system that can handle patient calls, document clinical visits and automatically generate billing codes. Amazon Connect ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Major changes are coming to your local doctor's office. On March 5, Amazon announced that it was launching Amazon Connect Health, an artificial intelligence (AI) solution that could change the way ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...