Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...

Ever since digital streaming was introduced as an alternative to cable, companies like Disney, Warner Bros, Netflix, and Amazon have been finding new ways to "revolutionize" monthly subscriptions, ...

What started in 2005 as a simple subscription for free shipping has evolved into a full-fledged membership program with over 200 million members. But what does an Amazon Prime membership get you in ...