South Africa’s biggest bank by customers, Capitec, has revealed that it will launch its first Smart ID-processing branch soon. The bank is preparing to launch the first of hundreds of Capitec branches ...
Over the past year, Capitec has been adding new tools, features, and solutions aimed at enhancing the customer care it offers. The latest is an AI-powered offering called Pulse, which is designed to ...
Over the course of a decade the DHA welcomed 30 bank branches to its Smart ID but recently added 17 more in a matter of months. Smart ID services are now live at nine Capitec and Standard Bank ...
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Capitec unveils AI system to speed up client support
Capitec has introduced a new artificial intelligence system, called Pulse, aimed at improving response times and reducing repetition in its contact centre operations. The system, known as Pulse, is ...
With close to a decade of writing and editing experience, Maisha specializes in service journalism and has produced work in the lifestyle, financial services, real estate, and culture spaces. She uses ...
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