The Federal Communications Commission (FCC) announced Thursday it is moving to onshore U.S. call center jobs and implement ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

Addepar will provide LGT Wealth Management UK with a flexible, integrated data foundation that supports clear, tailored client reporting and a consistently high standard of personalised service. Desig ...

Joliet-Based Digital Marketing Agency Delivers Record Client Results Across the Midwest in 2026 Boulder, United States ...

EXLS], a global data and AI company, has won a Gold Stevie Award in the transforming contact centers with intelligent agent assistance category in the 20th annual Stevie Awards for Sales & Customer ...

Bissell cut through AI hype by building five real workflows in just two days, turning skepticism into measurable results ...

Four individuals have been apprehended by police for carrying out so-called revenge-for-hire crimes, in which they were paid to smear excrement on victims’ front doors or spray abusive graffiti with ...

Utility Entergy said Meta platforms will pay the full cost of service for the planned hyperscale data center in northeast ...

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

JPMorgan is suing a former wealth advisor it says raided client data in late-night sessions, then used it to poach accounts for a rival firm.