Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

AI breaks that model. It expands what a job can be. When AI handles the mechanical parts—data entry, pattern recognition, ...

Agentic AI will show us that customers will trust a machine to act for them, but only once it has earned that trust.​ ...

The AI industry is dealing with the fallout from two security incidents this week that exposed customer data at Mercor and ...

AI is transforming contact centres by automating tasks, improving efficiency and enabling personalised, proactive ...

When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is ...

AskNicely today announced the launch of Ask NiceAI, a conversational AI interface built directly into its customer experience ...

Uniqode reports that dynamic QR Codes can route users to different destinations based on context, enhancing marketing ...

AudioEye reports that 58% of business leaders see digital accessibility as a growth opportunity, improving conversions and ...

Like a great marriage, primary banking relationships take work to maintain, and when one partner starts taking the other for ...

At a show dominated by AI hype (the theme for Shoptalk 2026 is ‘Retail in the Age of AI’), Joe Cano, senior vice-president of digital commerce at Lowe’s, isn’t interested in technology for ...