There’s a reason voice tech keeps showing up in customer service. Talking is easier than typing for a lot of people. It feels quicker, less stiff, and usually more human, […] ...

A TSA agent is calling out passengers, blaming her and her colleagues for the massive travel delays swamping American ...

Patient rudeness, in-person or on the portal, is more common than ever, and data now show it’s taking a toll on quality care.

"They didn’t vanish overnight, and no one really announced their disappearance. They just slowly stopped being necessary." ...

Greg Jackson: We’re deluding ourselves if we think we can get enough gas out of the North Sea - INTERVIEW: This Iran war ...

We've moved past the era of "ChatGPT wrappers" (thank God), but the industry still treats autonomous agents like they're just ...

Anyone can fall for a scam call. Here’s what to know about common phone fraud tactics and how to avoid becoming a victim.

Uproar over its DEI rollback had largely died down until a pastor thrust Target back into the headlines. Now the boycott's ...

A statement from the Atlanta-based airline points to "the impact on resources from the longstanding government shutdown." ...

During the busiest periods at the world’s busiest airport, the system is breaking down as TSA officers go without pay.

INTERVIEW: This latest dilemma should prompt fresh thinking about how to rely less on other nations for energy, says Octopus ...

Danielle Meyer, founder of Spicy Dan, always had an "entrepreneurial mindset." ...