Our display experts got hands-on with the best TVs from every major brand to figure out which QLED and OLED models are actually worth the money.

LG Uplus employees and OpenAI employees hold a meeting./Courtesy of LG Uplus LG Uplus said on the 25th it will unveil its next-generation customer service solution, the "Agentic AICC (AI Contact ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Delta Air Lines has appointed Chief Customer Experience Officer Erik ...

While pursuing his doctorate in mathematics at the University of Oxford, Junghwan Lim watched many peers head deeper into academia or pivot toward lucrative careers in finance. But an encounter with ...

Customers visit a KFC restaurant in Weihai, Shandong province, on Jan 30. Yum China, operator of KFC, posted a 9 percent increase in total revenue for the fourth quarter of 2025. TANG KE/FOR CHINA ...

TV and home video editor Ty Pendlebury joined CNET Australia in 2006, and moved to New York City to be a part of CNET in 2011. He tests, reviews and writes about the latest TVs and audio equipment.

Call centers have long served as the front line of brand trust. When a customer reaches out with a billing dispute or a product failure, the experience they receive shapes how they describe the brand ...