The Battle For The AI Interface At Work Has Begun

This article explores why the enterprise orchestration layer may become the most valuable position in AI and what it means ...
TMCnet

U.S. Department of Labor Taps Agentforce to Enhance Citizen Support

Salesforce, the world's #1 AI CRM, today announced the U.S. Department of Labor has modernized its National Contact Center (DOL NCC) with Salesforce and is rolling out Agentforce - a suite of ...
diginomica

As agentic AI hits 'a difficult age', Salesforce's Forward Deployment Engineers are on hand to, well, hold enterprise hands. Jennifer Cramer explains how it works

Agentic AI pilots are increasing in numbers, but what happens when the customer gets stuck? Salesforce's FDE team has some ...

From ‘Crap’ Processes To Transformational Experiences

Fix broken processes before adding AI. Learn how better systems, empowered employees and smarter technology turn poor CX into ...

OpenAI And Anthropic Are Scaling Sales Teams Into A Market Where Nobody Has To Actually Sell

When every enterprise is already sold on AI, order-takers look like rock stars. The question investors should be asking: what ...

Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...
Security Boulevard

Are your NHIs fully supported for optimal performance?

The Strategic Imperative of Non-Human Identity Management How secure is your organization when it comes to managing Non-Human Identities (NHIs)? With the increasing prevalence of cyber threats, ...

MakeForms and Keragon Come together to Automate Healthcare Workflows

Healthcare organizations can now connect MakeForms' HIPAA-compliant forms directly into Keragon's automation platform - ...
Opinion
diginomicaOpinion

The long and the short of IT - the week in digibytes

News from this week that didn't make the cut for full analysis, but deserve an airing. This week, some big names on Trump 2.0's latest list, Sam Altman's no longer indulging in Mickey Mouse thinking, ...