As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

Data dashboards become powerful when they tell a story — aligning metrics to customer journeys and guiding smarter business decisions.

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Baghdadi shares how Arabian Automobiles is redefining customer experience and staying ahead of evolving consumer expectations ...

The office was created in 2015 to gather feedback from veterans and their families that would help VA improve its services, ...

Hollard Insurance, Ghana’s favourite insurer, is pleased to announce the relocation of its Sunyani office to a more ...

AI's true power lies not in replacing humans, but in augmenting their capabilities and enabling businesses to deliver smarter ...

A “relentless focus” on the customer supercharges commercial success, meaning feedback is always a good thing, says marketing ...

Beyond Taiwan, McDonald's has been prioritizing reusable packaging to limit plastic waste pollution in other countries. In ...

The US has plenty of casual dining restaurant chains, but some are falling from favor. In 2025, customers have found these ...