Hackers claim they stole 6.8 million Crunchyroll email addresses through a third-party vendor breach, exposing support ticket ...

MADRID--(BUSINESS WIRE)--Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the initial partners to join the Kraken Business Process ...

American business services giant Conduent has confirmed that a 2024 data breach has impacted over 10.5 million people, according to notifications filed with the US Attorney General's offices. Conduent ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

The Department of Labor and Employment (DOLE) on Sunday released a cease-and-desist order against one of the business process outsourcing (BPO) firms operating in quake-hit Cebu over its lack of ...

Microsoft is betting big on AI. Starting with integrating Bing with ChatGPT, it has implemented AI capabilities in its products. Microsoft Designer is a new product from Microsoft with AI capabilities ...

Market.us Scoop, we strive to bring you the most accurate and up-to-date information by utilizing a variety of resources, including paid and free sources, primary research, and phone interviews. Learn ...

Imagine this: you’re in the middle of an important project, juggling deadlines, and collaborating with a team scattered across time zones. Suddenly, your computer crashes, and hours of work vanish in ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...

Mercy Mugure first heard about business-process outsourcing (BPO) in the mid-2000s. Word of how the practice was transforming India, its global champion, reached Africa, which had largely missed out ...

Pranav Dalal is the CEO and founder of Office Beacon, a global outsourcing firm that serves clients in various industries worldwide. The conversation around business process outsourcing (BPO) used to ...