AI contact centers are reshaping how healthcare organizations handle patient communication. Here is what the shift means for ...

A few years ago, voice AI in healthcare mostly meant phone bots and note tools. In 2026, that view feels too small. Voice AI is becoming the always-on layer ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

Starting today, Calabrio customers have direct access to Verint's AI-powered bots through the Verint CX Automation Platform. This milestone underscores Verint's commitment to delivering business ...

SmartAgent by Equature automates routine public safety calls, captures structured data, and keeps dispatchers focused on true emergencies. SOUTHFIELD, MI, UNITED ...