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Capitec Connect says its new device sales division has gained solid traction, with device sales increasing from day to day. The bank’s mobile virtual network operator (MVNO) started selling ...

Capitec has announced Pulse, an artificial intelligence (AI) capability that changes how clients experience support through its contact centre. For the first time, clients are assisted by contact ...

Capitec has launched a “world-first” artificial intelligence (AI) feature designed to speed up customer support by providing agents with information on potential client problems before they pick up ...

The system, known as Pulse, is triggered when a client contacts the bank’s support centre via the Capitec app. It provides agents with real-time contextual information about a client’s recent account ...

Over the past year, Capitec has been adding new tools, features, and solutions aimed at enhancing the customer care it offers. The latest is an AI-powered offering called Pulse, which is designed to ...

South Africa’s biggest bank by customers, Capitec, has revealed that it will launch its first Smart ID-processing branch soon. The bank is preparing to launch the first of hundreds of Capitec branches ...

An organisation representing funeral practitioners says Capitec should pay for rituals a KwaZulu-Natal family had to perform after they took the body of a dead relative to a Capitec bank branch after ...

Capitec Bank has responded to an incident in which a grieving family allegedly brought the body of a deceased relative into a branch in Stanger, KwaDukuza, KwaZulu-Natal. The incident took place on ...

A family caused chaos at Capitec Bank in Stanger this week when they took a deceased relative to allegedly claim a funeral policy - leading to a dramatic scene and temporary closure of the branch.

Baker previously served as chief technology officer and has been with the bank for four years. In his new role, he will oversee the group’s technology strategy and ongoing digital transformation ...

Capitec Bank has issued a statement expressing condolences following a distressing incident at its Stanger branch in KwaDukuza. The branch has been temporarily closed while the bank engages with ...