Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Student loan disputes can include misapplied payments, inaccurate balances and missing credit for loan forgiveness programs.

What was once seen as an operational inefficiency is now a growth problem. Companies that cannot trust their data struggle to ...

Bissell cut through AI hype by building five real workflows in just two days, turning skepticism into measurable results ...

Like a great marriage, primary banking relationships take work to maintain, and when one partner starts taking the other for ...

Customers go to quick-service restaurants for a fast, consistent experience. That’s what they expect, and that’s why these ...

Social Security is at serious risk of benefit cuts, but that's not the only issue it faces. Read on to learn more about ...

You’ve got to hand it to people who work in customer service and those who handle complaints. They’re in thankless jobs that ...

Researchers have found that people are significantly more likely to buy products after reading AI-generated summaries of online reviews, even though the technology frequently produces incorrect ...

There's a reason so many people save their shopping for the weekends. When you work full-time, it's hard to find the hours to pick up groceries or make a pitstop to restock shampoo. So a lot of people ...

Abstract: Automatic classification of customer complaints is of great importance for companies to detect customer problems early, optimize service processes and increase customer satisfaction.

Trish Wethman says it’s time to move beyond NPS debates, reconnect with customers and rebuild trust in the age of AI. Dom Nicastro is editor-in-chief of CMSWire and an award-winning journalist with a ...