Companies are making customer service experiences more exhausting. A new report calls it the "annoyance economy" and it costs ...

New research comparing 20,000 AI personas to 20,000 humans reveals how reliable simulated customers really are for marketing ...

New research suggests that difficult people, a.k.a. “hasslers,” contribute to chronic stress and elevate epigenetic biomarkers associated with aging.

Shopify customer segmentation allows you to tailor marketing messages based on shared traits and behaviors, enhancing customer engagement and driving growth. By utilizing demographic, behavioral, ...

BIRMINGHAM, Ala. (WBRC) - Alabama Power’s net profit increased by $113 million in 2025, an 8% jump from the previous year, according to new federal filings from its parent company, Southern Company.

Mike Tomlin’s first significant move after leaving the Pittsburgh Steelers had nothing to do with football and everything to do with family. It’s a page taken directly from Deion Sanders’ book. Yes, ...

Everybody has bad days. At some point, you’ll encounter a difficult customer who believes that your business is to blame for their bad day. What happens next depends on how your team handles the ...

I was somewhat surprised that Witcher 3 and Cyberpunk 2077 developer CD Projekt Red decided to sell its online games store GOG late in 2025, but unsurprised by who bought it. Michał Kiciński was a ...