Editor’s note: Commercial Integrator has teamed up with The ASCII Group, North America’s original and vendor-neutral community for Managed Service Providers (MSPs), to produce a series of ...

Zendesk for Customer Service is a highly capable help desk solution for managing external user tickets, thanks to its helpful AI agents, extensive automations, and powerful reporting features.

Deskpro has deployed its help desk platform on the AWS European Sovereign Cloud, extending access to AI-powered support for organizations that need to meet strict EU data residency and sovereignty ...

CAMP HUMPHREYS, South Korea — More than 70 pets brought to South Korea by U.S. service members failed to meet import requirements over the past year — lapses that led to long quarantines, unexpected ...

ROCHESTER, N.Y. — Monroe County held a town hall on Wednesday night to answer people’s questions about a new work requirement for those receiving food assistance through SNAP. More than 100,000 people ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

The Microsoft Defender Research Team observed a multi‑stage intrusion where threat actors exploited internet‑exposed SolarWinds Web Help Desk (WHD) instances to get an initial foothold and then ...

Microsoft observed active exploitation of internet-exposed SolarWinds Web Help Desk vulnerabilities enabling lateral movement. Attackers abused legitimate tools, PowerShell, and RMM software to ...

A US security agency has warned SolarWinds Web Help Desk users that a remote code execution (RCE) vulnerability patched by the vendor last week is being actively exploited. The US Cybersecurity and ...

President Donald Trump speaks to House Republican lawmakers during their annual policy retreat, Tuesday, Jan. 6, 2026, in Washington. (AP Photo/Evan Vucci) WASHINGTON (CN) — A federal judge on Friday ...

Tara Bannow covers hospitals, providers, and insurers. You can reach Tara on Signal at tarabannow.70. Ten technology vendors are offering $600 million worth of discounts to states that pick them to ...

The four critical flaws could be exploited without authentication for remote code execution or authentication bypass. First in line is CVE-2025-40551 (CVSS score of 9.8), a critical flaw described as ...