Wilson James, a leading integrated solutions provider operating across aviation, security, infrastructure, and logistics, has selected Legion’s AI-powered Workforce Management (WFM) platform as part ...

One of the missteps I made when I became a nomadic founder was how I managed my team. I had to learn how to build and manage my team remotely and to be an effective leader despite my constant movement ...

Motive, the AI platform for physical operations, today announced new advanced AI capabilities as part of its expanded Workforce Management product to help organizations tackle one of their biggest ...

Skillsoft announces the general availability of its next-generation skills management platform to power enterprise workforce readiness and outcomes Today, Skillsoft (NYSE: SKIL), the leading AI-native ...

The Trump administration is advancing plans to cut down the workforce at the Federal Emergency Management Agency (FEMA), unions and public interest groups alleged in court. In filing on Tuesday night, ...

A coalition of civil servant unions and local governments late Tuesday sued to block an alleged plan by the Federal Emergency Management Agency to halve its workforce. According to the complaint, ...

RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named aLeader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce ...

The U.S. workforce is aging, and workers who are 55 or older have been the fastest-growing age group in the labor force for more than two decades, according to new research by the U.S. Census Bureau.

Business communications platform provider 8x8 has made its 8x8 Workforce Management, allowing organizations to forecast, schedule, and staff their contact centers across voice, chat, email, and other ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...