As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

Data dashboards become powerful when they tell a story — aligning metrics to customer journeys and guiding smarter business decisions.

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Customer success is an ethos, not a department Establishing a customer success function is an excellent step towards enriching the customer experience. It is a built-in customer advocate within the ...

Cresta, the leading contact center AI platform for human and AI agents, announced its expansion of its Agent Assist and Conversation Intelligence solutions to email-based customer support today, ...

Customer experience, on the other hand, goes beyond the scope of customer service and includes brand interactions at any stage of a customer’s journey, starting from the first time you hear about a ...

Airtel Nigeria has launched a WhatsApp-based self-service chatbot, Airtel Assist, in a bid to improve customer service and ...

Beyond Taiwan, McDonald's has been prioritizing reusable packaging to limit plastic waste pollution in other countries. In ...