Kindness builds trust. But confusing kindness with avoiding discomfort can erode performance, drain morale, and stall your ...

In this frank HBR Executive Live conversation, two high-profile leaders—Michael Lynton, former CEO of Sony and Joshua Steiner, a former chief of staff at the U.S. Treasury Department—offer a rare ...

In using AI with customers, organizations face a challenge in getting them to trust it. They must balance explaining to customers the different facets of the AI systems without overwhelming or ...

Misalignment between strategy and execution is common, especially at inflection points when organizations pivot, scale, or rebuild. The symptoms are familiar: rising attrition, declining revenue, ...