Get help managing your 23andMe account and profile through our Customer Care Help Center.

23andMe is the first direct-to-consumer test that includes FDA-authorized health reports. 23andMe was founded in 2006 to help people access, understand and benefit from the human genome.

You have the option to link your 23andMe account to your Google account – this means that when you sign in, you will use your Google login credentials instead of creating a password through 23andMe.

If you sign in to your 23andMe account using Apple or Google sign in, you will not be required to use 2-step verification; however, if you wish to set up 2-step verification, you can unlink your Apple or …

23andMe was founded in 2006 to help people access, understand and benefit from the human genome. We have more than three million genotyped customers around the world.

Enter a new password and click Reset; the password needs to be a minimum of 12 characters. Please note that if your 23andMe account was set up using a third party service (e.g., Google Sign-In or …

Important: This article includes instructions for updating your account email address and password when you are logged into your account. If you cannot access your account because you have forgotten …

If you are an existing 23andMe customer who has already been genotyped through our service, you may be eligible for an upgrade. If you are an existing customer who has provided a sample for an …

Once you have successfully registered your DNA testing kit, provided a saliva sample and put the kit in the mail, you can use the return tracking link available on your profile homepage to track your kit's …

In addition to the existing reports, tools, and features within your account, we’ve included features in your 23andMe account to support your ability to access, download, and delete your personal …