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48:46
process.st
What is an SLA? How to Use Service-Level Agreements for Success | Process Street | Compliance Operations Platform
Services, services, services. We seem to be in a world of managed services. Everyone's outsourcing nowadays. And when they're not outsourcing, they're insourcing in an outsourced way. It's all very confusing. That's why we've decided to break down the core document which tends to regulate and organize this kind of service provision: the humble ...
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